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Contact Us
On This Page
 Contact Us by Email, Phone, or by Mail
Our Routing Number
Visa® Check Card Contact Information
Credit Card Contact Information
Related Topics
 Visit a Service Center
Email:
For general questions and information, use our email form.
For account-specific questions or information, please log on to Online Banking and select the "Contact Us" tab at the top of the screen to send your inquiry securely. Or, call us at (719) 574-1100 or 800-525-9623.
Phone:
Our Member Service Representatives are available to serve you by phone six days a week with extended hours:
| Monday-Friday |
|
7 a.m.-7 p.m. (Mountain Time) |
| Saturday |
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8 a.m.-5 p.m. (Mountain Time)
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| Colorado Springs: |
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(719) 574-1100 |
| Pueblo: |
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(719) 542-5276 |
| Rye: |
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(719) 489-3313 |
| Denver: |
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(303) 628-5900 |
| USA - Toll free: |
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(800) 525-9623 |
| Canada - Toll free: |
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(800) 272-9125 |
| Germany - Toll free: |
|
0800-81-82500 |
| Great Britain - Toll free: |
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0800-96-1005 |
| TDD: |
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(719) 388-1690 |
| TDD - Toll free: |
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(800) 544-0624 |
Lost/Stolen Check or ATM Card
- Toll free: |
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(888) 241-2510 |
Lost/Stolen Check or ATM Card
- Collect Calls: |
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(909) 941-1398 |
| Bill Pay 24 x 7: |
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(888) 918-7407 |
Mail:
Ent
P.O. Box 15819
Colorado Springs, CO 80935-5819
Our Routing Number:
Ent's Routing Number is 307070005.
You will need Ent's Routing Number to setup Direct Deposit - plus, you may need it when you are ordering checks.
Visa Check Card Contact Information:
Lost or Stolen Visa Check Card: (800) 754-4128
If you were contacted by a Falcon Fraud Analyst regarding your Visa Check Card, or if your Visa Check Card has been declined, please dial 1-877-505-8474. Outside of the Unites States dial 651-361-2021
Credit Card Contact Information:
If your Ent credit card was opened after November 1, 2006:
Customer Service and/or Lost or Stolen Credit Card: (866) 289-1567
Online Account Access: www.myaccountaccess.com 
Payment Address:
Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408
If your Ent credit card was opened before November 1, 2006:
Customer Service and/or Lost or Stolen Credit Card: (800) 655-1491
Online Account Access: www.ibsnetaccess.com
Payment Address:
FIA Card Services
PO Box 15019
Wilmington, DE 19850-5019
Overnight Payment Address:
FIA Card Services
Attn: Payment Processing
1000 Samoset Drive
Wilmington, DE 19884-2332
US Alliance Credit Card Information
For US Alliance credit cards serviced by Fidelity Card Services – to report your credit card lost or stolen, please dial 1-800-991-4964. For balance and payment information, please dial 1-800-808-7230.
Payment Mailing Address:
US Alliance Credit Union
PO Box 4519
Carol Stream IL 60197-4519
Or visit their website www.ezcardinfo.com for more information
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